Alert
Unfortunately, we are not able to proceed with your registration if you do not have the power to enter your company into a legally binding agreement with ELK Energy.
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Canada Post Service Disruption
Important Information Regarding Potential Canada Post Service Disruption
Canada Post has launched a nationwide strike on September 25, 2025. The delivery of your bills and mail-in payments may be affected. E.L.K. would like to remind customers of their responsibility to stay informed about their account balance and to ensure timely payments, even if postal services are delayed. To avoid delays and potential late payment charges, E.L.K. urges customers to prepare for a mail service disruption by signing up for eBilling and/or Pre-Authorized Payments.
Options to Access/Receive Your Bill:
Sign up for eBilling - Sign up for paperless eBilling and receive an email notification when your bill is ready to view online. Click here: Paperless Billing
Log in or Sign up for MyAccount - Log in or sign up for the MyAccount customer portal to view your bill online. Access MyAccount here.
Options to Pay Your Bill:
Please do not mail your payment if a labour disruption is expected or occurring.
Sign up for Pre-Authorized Payments - With Pre-Authorized Payments, payment will automatically be withdrawn from your account on the due date, ensuring you never miss a payment. Sign up for Pre-Authorized Payments here.
Credit Card or Financial Institution - You can pay your bill through most financial institutions or by credit card. To use Paymentus for Credit Card payments please call 1-877-479-3227.
Customer Service Team
Our Customer Service Representatives are ready to provide you with your information regarding your bill amounts and due dates.
Phone: 519-776-5291
Email: customer.service@elkenergy.com
Please remember, you are responsible for keeping your account up to date and ensuring that your payments reach E.L.K. by the due date.