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About My Bill
There’s a Lot of Important Information on Your Bill and We Want to Help You Understand It.
Your E.L.K. Energy bill summarizes your energy and water usage and charges that have accrued during the current billing period.
As the sample bill below shows, the top portion of the bill provides details on your account status and energy usage and should be retained for your records. The lower portion referred to as the remittance stub, is a summary of your personal information and the amount owing. It is returned with your payment if you’re paying by mail.
The back-top portion contains definitions of the terms used on the bill while the back-bottom section summarizes your water charges and usage.
Understanding all the important information contained on your bill enables you to better understand your water and energy consumption patterns, what it costs and how you can reduce usage to lower your bill.
1. Account Number
Your account number is listed at the top of your bill and is directly tied to the property. The occupant number at the end is what differentiates your account from a previous owner/tenant. Your account number is another item that you will need to enter when registering for MyAccount for the first time. If you are contacting our customer service representatives, you will need to have this number on hand.
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2. Name
This will show as the first name that is on the account. There may be more than one name on the account that will be shown in the mailing address listed in section 9.
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3. Service Address
The service address is the address in which the account is billed for. This can be different from the mailing address.
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4. Billing Summary
Your Billing Summary displays any previous balance owed, payments that were made, adjustments made by customer service representatives, interest on late payments, the balance forwards as of the bill date, your current charges and the total amount that is required by the due date.
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5. Charges
Your Electricity/Water/Sewage Charges section breaks down the charges that you incurred during the month. For electricity you will see your usage, delivery and regulatory charges each month. Water/Sewage charges will show here as well.
Other Charges will show the HST that was charged on your bill.
Adjustments will show the Ontario Electricity Rebate that is automatically applied to your bill every month.
The current charges summarizes the totals above with the Total Amount Due being everything current and previous that is owed.
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6. Usage History
Your Usage History summarizes your usage over the last 12 months.
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7. Bill Summary
The Bill Summary summarizes all of the details on the bill into a quick and easy section to determine the amount due, the due date and what type of customer you are.
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8. Remittance Stub
The Remittance Stub can be provided back to us if you make cheque payments. The stub also summarizes the main details of the bill.
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9. Mailing Information
The Mailing Information shows all of the names that are listed on the account as well as the mailing address in which the bill is being mailed to every month (if you're not on paperless billing).
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